Cancellation Policy
Notice Period
A minimum of 48 hours' notice is required to cancel or reschedule an appointment.
Appointments cancelled or rescheduled with less than 48 hours' notice will be charged at 100% of the treatment cost.
No-Shows
Failure to attend an appointment without notice will be treated as a no-show and the full treatment fee will remain payable.
Late Arrivals
Please allow sufficient time to arrive for your appointment.
If you arrive late, your treatment may need to be shortened in order to avoid impacting subsequent appointments. In some cases, the appointment may need to be cancelled if there is insufficient time remaining to safely and effectively carry out the treatment.
The full appointment fee remains payable regardless of treatment time received.
Cancelling or Rescheduling an Appointment
Appointments can be cancelled or rescheduled by:
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Logging into your client profile via the booking system
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Emailing michellewintermassage@outlook.com
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Texting 07981 592422
Please note that messages may not be seen immediately outside of working hours. The time and date your message is sent will be used when determining whether sufficient notice has been given.
Outstanding Balances
Any cancellation or no-show fees must be settled before further appointments can be booked.
Where applicable, a payment link will be sent for outstanding balances.
Exceptional Circumstances
I understand that unexpected situations such as serious illness, family emergencies or unforeseen circumstances can arise.
If this occurs, please contact me as soon as possible. Exceptions to this policy may be considered at my discretion.